Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This entitles you to claim a refund within 14-days of receiving your items. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Customers are responsible for return shipping costs unless returning the product(s) due to a defect in product materials or craftmanship, in which case we will provide you with a free return label.
To initiate a return, please follow the steps below.
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Email our Customer Service with pictures and your order number(s).
Contact: automateprousa@gmail.com - Customer Service will review your case within 24 hours and confirm.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received within 2-3 business days and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping costs applied to the original purchase are non-refundable.
How to cancel an order
Email us with your order number within 2 hours of placing the order. Your cancellation will be processed within 1 business day. If your order has already shipped, we will not be able to cancel the order. Please refer to our return policy.
Lost Packages
If your package is lost during shipping, please contact Customer Service at automateprousa@gmail.com immediately with your order details, order number, and tracking number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To make a claim, please follow the steps below.
- Email our Customer Service describing your issue and upload a picture/video of the product issue. Contact: automateprousa@gmail.com
- Customer Service will review your case within 24 hours and confirm.
- After the issue is confirmed, Customer Service will work with the customer to find a solution.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) or products that have been used/worn. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.